A Hampton woman is suing Bank of America, saying one of its contractors wrongly repossessed her home, padlocked the doors, shut off the utilities, damaged the furniture and confiscated a pet parrot, though her mortgage payments were on time.
In further calls, Bank of America representatives told Ms. Iannelli they couldn't help her, told her to stop calling, said they were "tired of hearing from her" and put her on hold, told her to call back later and hung up on her, the suit said.
About a week later, Bank of America told her it had "made a mistake" and told her where she could find her parrot....
Via the Pittsburgh Post-Gazette
This level of customer service is why I stopped doing business with BoA a decade ago.
Now moving your money out of the big national backs is quite trendy. Find a small local bank near you!
I wish the lady good luck with her lawsuit, and am glad the parrot survived. Can you imagine the courtroom antics from BoA's lawyers if it hadn't? I think it might look a little something like this: